Skip to main content
C
contact-artsocia
February 1, 2024
Question

Deposit on hold

  • February 1, 2024
  • 2 replies
  • 0 views
quickbooks is holding my funds. It says "deposit on hold". This was due to not having an account attached to deposit the funds into. It is all set up and had been for over at least 10 days but the funds are stills showing as "deposit on hold". I've called 4x. what can I do?

2 replies

L
LollyNino_C
February 1, 2024

Greetings! @contact-artsocia. We are thrilled to have you here and appreciate you taking the time to share your detailed concerns. I would feel the same if this issue about the deposit occurred in the time of need. It's very inconvenient and affects the productivity of your business.

 

We are committed to providing you with the necessary resources and guidance to help you achieve your goals. Allow me to share some details about why your deposits are on hold.

 

The deposit on hold usually means we need to review the payment. It happens when the system recognizes a large amount and needs to verify the funds on your account.

 

We periodically check payments to make sure everything is all right. It'll benefit everyone involved in the payment process. Since your concern involves your account, it would be best to contact our QuickBooks Payments Team.

 

They can securely pull up your account and check the details of the deposit that's on hold. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For more details on how to contact, see this article: Contact Payments or Point of Sale Support.

 

You might want to check out these articles to learn why your payments are on hold:

 

 

If you have any inquiries regarding deposits on hold or any other concerns related to QuickBooks, please inform me by leaving a comment below. I am more than willing to offer further assistance. Stay safe!

C
contact-artsociaAuthor
February 1, 2024

as committed as you seem to be it’s been two weeks and you are still holding onto my funds. This is an urgent matter that needs to be addressed yesterday.

    W
    Waqas Naseem
    June 1, 2024

    Did you find any resolution ?. We are facing the same issue. Not sure what to do.. Support said to call a phone number and that they don't support queries regarding Quickbooks checking account.

    T
    TECCHO
    August 26, 2024

    Here’s a revised version of your message:

    ---

    **Subject:** Urgent: Deposit on Hold Since August 15th

    Happy Monday,

    Our deposit has been on hold since August 15th, and despite numerous calls, we've received the same response with no resolution. Currently, we are $20K short from our client’s deposit, and QuickBooks has been holding these funds for a week.

    The word "escalated" has been mentioned repeatedly, yet there’s no tangible progress. In a couple of days, it will be two weeks without access to these funds. This delay is preventing our client from receiving their product, and we are facing significant financial impacts, including payment delays, potential losses in fees, and possible credit issues.

     

    Terms & ConditionsAccessibility statement