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comet52
February 27, 2023
Question

Deposit resolved?

  • February 27, 2023
  • 1 reply
  • 0 views

A customer wrote us a check and we deposited it.   When I tried to match to the transaction, it turns out he overpaid by $20.99.   I think he is dyslexic and no one caught the error.  Matching the transaction did not work, but it allowed me to click on "resolve" and then it appeared to match.  The invoice shows paid.

 

However the transaction is still sitting on my main bank transactions page and it will not let me do anything with it.   I explored undoing the payment but was given a bunch of warnings about amounts not matching, and I don't want to make this worse.  How can I get this fixed?

 

EDIT: it appears to have resolved itself so no help needed, thanks.

1 reply

Q
QueenC
February 27, 2023

Hello there, @comet52.

 

It's great to hear that you've already fixed your issue. Also, I appreciate you taking the time to use all of your resources to come up with the solution you have right now in resolving and properly recording the overpayment made by your customer. 

 

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so if you need anything, please don't hesitate to contact us here. We're always happy to help you along your road to victory. Wishing you and your business continued success!

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