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T
tombunchy
December 11, 2018
Question

Deposit shows in register but not reconcile

  • December 11, 2018
  • 3 replies
  • 0 views

I have a deposit that shows in customer check register but does not appear in the reconcile screen, so I cannot reconcile.

3 replies

S
SkinnyRaven
December 11, 2018

First confirm the deposit shows in your bank register and in the reconcile window confirm you are showing all dates.

A
AliciaW
April 1, 2019

I'm having the same issue (using Quickbooks for Mac 2019).  The check is entered in the register but doesn't show in the reconcile window.  The check was written in February, but not cashed until March.  How can I get it to show without effecting the beginning balance?

    J
    JonpriL
    April 1, 2019

    Hello there, @AliciaW!

     

    Let me step in for a moment and display all your check in the reconciliation page.

     

    You'll have to make sure that the Statement date is the same as the date of your bank statement. In addition, the check should also be one of the transactions in your bank statement.

     

    Lastly, here's an article you can read to learn more about reconciliation: Reconcile Bank and Credit Card Accounts (Mac).

     

    Feel free to leave a comment below if you have any other questions about reconciliation. It'll be always my pleasure to help.
     

    E
    El Papa
    June 2, 2019

    Had the same issue. The only difference in my case is that the payment was received via Intuit quickbooks, so I did not do the manual input, QB created the input and deposit automatically via the Merchant Service Deposit feature. Since I had hundreds of these transactions done without any issue but for some reason this one transaction did not show up in the reconcile window. Wierd

     

    Believe it or not, I just solved the issue by just simply undoing a month of reconciliation and found another transaction in the same amount that I had reconciled erroneously. So it was my mistake. I am writing this reply just in case you want to retract some of your steps which may help you find an obvious error that is in front of your eyes.  Good luck.

     

     

    W
    WB9RRO
    January 2, 2022

    I had a similar problem today. I'm on QB Enterprise. I was trying to reconcile my payroll account. My payments to QuickBooks Payroll Service showed in my register but not when I went to reconcile. I had to get Right Networks to run the QB Tool kit on my file. Once this was done the payments to QuickBooks Payroll Service no longer appeared in my check register. After having uninstall and reinstall QB (per Intuit support) I found the payments were in an in-active bank account (our old payroll account from 2 years ago). I was able to manually select the correct accounts and this resolved the issue. 

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