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berkshirerustproofing
December 12, 2021
Question

Deposit withheld

  • December 12, 2021
  • 1 reply
  • 0 views
  • Hi so I had a customer pay me a deposit on a job that I will be starting in a week, on QuickBooks end it shows deposit withheld. It's asking for a business license. Since our company doesn't have a business license since it's only me. Doing work as a sole proprietor, what can I do to get my funds released I have given QuickBooks all information they need other than a business license. 

Thanks 

1 reply

Angelyn_T
Angelyn_T
December 12, 2021

Hi there, @berkshirerustproofing. It's my pleasure to help you with getting the customer deposit in QuickBooks Online (QBO).

 

Usually, customer payments get on hold due to the following reasons:

 

  • When your payment processing exceeds the established maximum dollar amount expected on your account.
  • When a transaction is processed after several authorization attempts and failures.
  • When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
  • When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or to Intuit.

 

You may check out this link to learn more about handling this situation: Understanding Payment Holds.

 

If the system won't allow you to proceed without providing the business license, I would recommend reaching out to our Merchant Support for further assistance. They'll be able to give you alternative options on how to receive the deposit. 

 

Once settled, you can learn more about the deposit speed for your product from here: Find out when QuickBooks Payments deposits customer payments.

 

Please let me know if you have any other questions about your payment transactions. I'll be right here to provide additional assistance. Keep safe!

B
berkshirerustproofingAuthor
December 12, 2021

There is no one available to talk to. No chat no phone number. I needed the deposit for materials to start the job. 

J
JonpriL
December 12, 2021

I wish I could make it better, @berkshirerustproofing.

 

Reaching out to our Customer Care Support in any channel is limited during weekends since they're available during business hours, 6 AM-6 PM PT Monday-Friday. You'll want to contact our team online tomorrow so a specialist can help review and deposit your funds.

 

You may also check this helpful article discussing the answers to the most commonly asked questions while working with our partner merchant services: QuickBooks Payments FAQs.

 

Don't hesitate to post again using the Reply option below if you have other questions about your funds. I'm always around, ready to help. Take care and stay safe!

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