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Citrus54
March 16, 2024
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Deposits and Payments

  • March 16, 2024
  • 1 reply
  • 0 views

When a customer pays online, the payment is matched with the invoice in my bank feed. I have to add it before it shows up in my register. When I go to my bank register and look for this payment, it is there BUT there is also a deposit for the same amount directly below it for the same customer. The Deposit is from Intuit for Services and the payment is from Accounts Receivable. Any suggestions as to why this is happening would be appreciated. Also my Deposit To: is directly to my bank account.

Best answer by CarlSJ

Hello there, Citrus. Let me share some information about dealing with duplicate bank deposits on the Bank Register in QuickBooks Online (QBO).

 

If you have set up QuickBooks Payments in your QuickBooks account, QuickBooks will automatically generate a bank deposit for the payments once your customer pays the invoice. The invoice status will change to paid within QuickBooks, and the payment will go directly to your associated bank account. 

 

However, if that isn't the case on your end, I recommend contacting our support team to investigate the issue thoroughly. The support representatives have the necessary tools to determine the root cause. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  •   Start a chat with a support expert.
  •   Get a callback from the next available expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

Furthermore, you can check out this article to learn how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

You can ask further questions about bank deposits or other QuickBooks-related concerns by commenting below. We're here to lend a hand. Keep safe.

1 reply

S
ShangY
March 16, 2024

I'll help you how to handle duplicate transactions from your deposits and customer payments, @Citrus54.
 

The customer payments and deposits show duplicates when you create a deposit for the payments and QuickBooks automatically downloads transactions from the bank. Since your bank is connected to QuickBooks, then that's the reason behind the duplicates.
 

To fix this, we'll need to match the customer payments in the Banking transactions tab. Here's how:

 

  1. Go to Transactions.
  2. Select Bank transactions.
  3. Click the downloaded record.
  4. Select Match.
  5. Review the Suggested matches.
  6. If match is correct, select Match to match it.  

    In addition, I've added this article to guide you on how to reconcile your bank statements to make sure your accounts are balanced and accurate: Reconcile an account in QuickBooks Online

    If you need further assistance with matching deposits and customer payments or any concerns using the program, please don't hesitate to leave a message below. I'll get back to you as soon as I can, @Citrus54.

C
Citrus54Author
March 16, 2024

I am already following the steps above to match the invoice and payment, my issue is why am I also getting a deposit in the same amount. I am not going into the Bank Deposit and doing it myself.

 

In the beginning, the first online payment came through with the QB Fees already taken out of the deposit and this was an External Deposit from Intuit Payment Solutions. It took me awhile to get that resolved so I could show the whole invoice being paid instead of partial paid. The other External Deposits after that have been from Intuit with no fees taken out of the full amount so the invoice is paid in full. The fees are a separate line under QB payment fees in the bank register (automatically by QB not me)  but I am also getting a duplicate payment showing up in the register also (automatically).  

C
CarlSJAnswer
March 16, 2024

Hello there, Citrus. Let me share some information about dealing with duplicate bank deposits on the Bank Register in QuickBooks Online (QBO).

 

If you have set up QuickBooks Payments in your QuickBooks account, QuickBooks will automatically generate a bank deposit for the payments once your customer pays the invoice. The invoice status will change to paid within QuickBooks, and the payment will go directly to your associated bank account. 

 

However, if that isn't the case on your end, I recommend contacting our support team to investigate the issue thoroughly. The support representatives have the necessary tools to determine the root cause. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  •   Start a chat with a support expert.
  •   Get a callback from the next available expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

Furthermore, you can check out this article to learn how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

You can ask further questions about bank deposits or other QuickBooks-related concerns by commenting below. We're here to lend a hand. Keep safe.

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