Deposits not crediting undeposited funds

I appreciate you posting your concern here in the community. Let me share details about using the Deposit feature in QuickBooks Online, Daniel.

Before we begin, I want to confirm whether you are referring to a Journal Entry or a Transaction Journal related to the Deposit. If that is the case, please note that the Transaction Journal is contingent upon the account utilized for the particular transaction. Therefore, I suggest reviewing the accounts associated with the Deposit transaction.

Additionally, upon making a deposit, the funds should now be reflected in the bank account. The funds will appear in the Undeposited Funds if you receive payment through the said account. Subsequently, you can make a Deposit transaction to transfer the funds to your bank account.

On the other hand, QuickBooks Online automatically creates a Journal Entry if some adjustments or accounts have been closed. If there is a Journal Entry created in your account, I recommend checking the Audit Log to verify if the entry was added by QuickBooks or another user of your account.

Here's how:

1. Click the Gear icon and select Audit log.
2. Choose Filter.
3. Enter the necessary details on the Filter panel to choose the User, Date, or Events filter to narrow the results.
4. Click Apply.

It is essential to be certain before proceeding with the deletion of the journal entry, as this action may lead to an imbalance in your accounts. If you have engaged your accountant to review your financial records, they can create an adjusting journal entry rather than removing the original entry.

Here's how to delete a Journal Entry:

1. Click the Gear icon and then Chart of Accounts.
2. Locate the account where the journal entry was created.
3. Select View register.
4. Find the journal entry in the account register. The word Journal should be in the Ref No. or Type column.
5. Choose the journal entry to expand the view.
6. Click Delete.
7. Hit Yes.

For future reference, I'm adding this article to guide you in running reports in QuickBooks Online and ensuring the accuracy of your books: Run reports in QuickBooks Online.

If you have any further questions or concerns about managing an Undeposited Funds account, don’t hesitate to reach out to us. We’re here to help.

@danielgreg 

"QB deposit is creating an incorrect journal entry"

What JE is QB creating?  Can you post a screenshot?