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Money on hold 2 weeks
December 6, 2022
Question

Deposits on hold 2 weeks

  • December 6, 2022
  • 1 reply
  • 0 views
I have called EVERYDAY and have been escalated 3 times with no resolution & no response. I do not have any email updates or follow up from quickbooks. My bills are not being paid. My rent for the business is not being paid . At this point I am disabling online parents and will be canceling my subscription. Quickbooks does not support their merchants. They are just giving me to people that escalate the case and make you wait 24 hours for a call that never comes. I have been with quickbooks for awhile now. This is my 4th issue but this is the longest I have ever waited. At this point I feel robbed and will be sending to my attorney for further action if I do not receive a resulting today.

    1 reply

    J
    JamaicaA
    December 7, 2022

    Hello there,

     

    We understand the impact of inaccessible funds on you and your business. Please know that we’ll do all we can to move things forward.

     

    We’ve coordinated with the representative assigned to this case. This is actively being worked on, so we can find a fix for you. Rest assured that you’ll receive communication by phone or email as soon as an update comes.

     

    Be sure to get back to me if there's anything else you need. I'd be here to help you all the way. Stay safe!

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