Deposits on hold

Let me help with your deposit, j.mdesigns.

If a deposit has been withheld, it means that something in the batch that comprises the deposit raised a red flag. It also means that our Risk Management Team is conducting an investigation on your behalf.

A deposit may be withheld for various reasons, Most of the time, they caused by these are two primary reasons:

• Security concerns with one or more transactions in the deposit

• The deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)

You can also prevent future hold or review by avoiding unusual activities that include: 

• Changes in your average transaction amount or processing pattern 
• Monthly percentage of different transaction types
• Excessive Chargebacks.

If a transaction is placed on hold, an email will be sent to the email address you use to sign in to the Merchant Service Center. It contains specific instructions on how to resolve the issue. 

Here's an article about this for more details: Why Are My Funds On Hold?.

You can also reach out to our Merchant Support Team. They can review the transaction and give you updates. Here's an article as a guide: Contact Payments or Point of Sale Support.

We're just around the corner here to help you again if you need anything else. Just reply below or post new questions and we'll be glad to answer them for you. 

my deposit is on hold. i paid an invoice to myself, quickbooks suspended my account for suspicious activity, will not refund my money and on the merchant center page, when i click to reverse the transaction, it says i do not have the permissions to do this. i call quick books and an agent tried guiding me through it online and when the message kept popping (that i do not have the permission), he said he needed to submit a ticket on my behalf. I dont know how long i takes, i just want the money refunded immediately, i have no desire to use this app again