Deposits on hold. How do I release the funds?

Good day, @genellpatt.

Did you receive a notice that the recent payment you accepted is on hold? 

If so, you don't need to worry. This doesn't mean there's anything wrong. It means our QuickBooks Payments Support Team needs to review the payment.

They periodically review them to ensure everything is alright. This is for the benefit of everyone involved in the payment process. Here's what you can do during the review.

First, let's verify if the payments are on hold by signing to your Merchant Service account. This way, you can check the status of customer payments. If you see the word Withheld in the Method column, this means that the payment is on hold and our team is reviewing it. 

Our QuickBooks Payments Team will also send you an email at the email address you use to sign in to the Merchant Service Center. This will contain specific instructions on how to fix the issue and release the funds. 

Usually, they will ask for more info so they can complete the review. For example, they may ask you to send us a copy of the original invoice you sent to your customer. After the review, they can finish processing the payment. For more details, you can also check out this article: Why are my funds on hold?

In case you're new to QuickBooks Payments, the first few payments take a bit longer to process while our team sets everything up. You can check out how long it takes to get customer payments into your bank account link to know more about this process.

Also, I'll be adding this handy resource to learn more about the payments deposits timeline in QuickBooks Online: How long does it take for my payments to deposit?

Keep me posted if you need anything else or if you have other questions about QuickBooks Payments. I'll be here to help. Have a great day ahead.