Skip to main content
M
MFBDA
May 26, 2024
Question

Deposits showing as from my shop when they aren't from my shop

  • May 26, 2024
  • 1 reply
  • 0 views

Deposits are showing up as sales from my Shopify store, which are not sales from my business.  Can I go through and delete them and who do I contact about this problem, so it stops showing in my QuickBooks account? 

    1 reply

    MorganB
    MorganB
    May 28, 2024

    Hey there, MFBDA.

     

    Thanks for joining us here in the Community. I want to make sure your deposits are recorded correctly in your QuickBooks Online account.

     

    I would hold off on deleting those deposits for now. You may consider speaking with your accountant to be sure of the next action to take with them. 

     

    As far as future deposits, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look and determine why the deposits are appearing this way in your account. Here's how to get in touch with the team:

     

    1. Click the Help (?) button.
    2. Select either tab to get started:
      - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        a. Start a chat with a support expert.
        b. Get a callback from the next available expert.


    The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

     

    Feel free to drop a comment below if you have any other questions. I'll be here to lend a hand.

    Terms & ConditionsAccessibility statement