Skip to main content
R
roundmconstruction
March 15, 2025
Question

Difficulties with bank feeds and reconciling the credit card accounts

  • March 15, 2025
  • 1 reply
  • 0 views

Greetings to everyone! I've been having difficulties reconciling the credit card accounts in QBO, (there are two cc under Chase). One account is a parent credit card, the second is a sub account in Chase. Then, when I sync my Quickbooks with Chase doing the bank feeds, both accounts are being imported in QBO which is great. But when it comes to doing the credit card reconciliation in QBO Chase is not generating the statements for both credit card accounts but only one, and in that statement are merged all transactions from both cards. I hope it makes sense and someone would be able to help please thanks 🙏. I already spoke with Chase and they sent me to QBO support, stating the issue is coming from there... In my understanding Chase needs to either generate two separate bank statements, or to merge the transactions when doing the bank feeds (from chase to qbo) and post them all under one account. Many thanks and much appreciated

1 reply

K
KiazzymaeC
March 16, 2025

Thank you for sharing the detailed information about the issue you're facing, @roundmconstruction.  When it comes to reconciling in QuickBooks Online, you only need to reconcile the parent account because transactions from the sub-account are automatically included in it. 

 

To reconcile the parent account, here's how: 
 

  1. Navigate to Transactions menu, then select the Reconcile tab.
  2. From the Account dropdown, select the account you need to reconcile, ensuring it matches the one on your statement.
  3. Review the Beginning balance, and make sure it matches the one on your statement.
  4. Enter the Ending balance and Ending date on your statement.
  5. When you're ready to start, select Start reconciling.

For more information regarding reconciling accounts, refer to this article: Reconcile an account in QuickBooks Online.

 

Also, you may want to learn about bank or credit card subaccount setup to effortlessly link your bank and reconcile transactions downloaded in QuickBooks Online.

 

Additionally, you can visit this article in case you experience issues while reconciling: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

Lastly, I'd like to introduce our QuickBooks Live Bookkeeping Assisted to help you organize your finances seamlessly and efficiently. We have experts who will work directly with you to categorize transactions, reconcile accounts, and provide customized reports.

 

Do not hesitate to reply back if you still need further assistance regarding reconciliation. I'd gladly lend a hand to you!

Terms & ConditionsAccessibility statement