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M
Maritime Trades
May 22, 2025
Question

Do not have QBO and bank connected, customer paid invoice

  • May 22, 2025
  • 1 reply
  • 0 views

A customer paid an invoice that was emailed to them and choose the option to pay through bank. The problem is we do not have our bank connected to QBO. I received notice from QBO that there is money to be deposited and to finish set up. That is not something we plan to do right now. How do I make sure that the funds are not being held up in QB as the customer has already replaced the payment to us by check.

 

1 reply

M
MichaelaS
May 22, 2025

You can check the status of transactions and deposits through the Merchant Services Center (MSC), Maritime.

 

Here's how:

 

  1. Sign in to the Merchant Service Center.
  2. From the Activity & Reports menu, select Transactions or Deposit.
  3. Select the Dates dropdown to change the date of the payment.
  4. If you want to do a specific search using the transaction ID and card expiration date, click the Show Advanced options.
  5. Select Search.
  6. Once you find the transaction, click it to see more details and to check the status.

 

Please note that you have the option to reverse that payment from the Transaction page and then click the Settings icon< Reverse button if the payment was processed today. If it's beyond the batch time or the status in MSC shows Funded, you need to refund it from your bank, process the refund transaction, and record the check they paid you to clear the balance to the customer in QuickBooks.

 

Once this is set and ready to reconcile, you can connect your bank or download the transactions and manually import them into QuickBooks. For complete guidance, see this article: Manually upload transactions.

 

Please let us know if you need clarification or further assistance with checking payments and deposits. We're always here to help.

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