Question

Does anyone else have a Lowe's Commercial credit card linked to their bank feed? I never get the purchases, only the credit card payments in my feed.

Forum|Forum|1 year ago
July 15, 2024
2 replies
0 views

I ended up exporting a spreadsheet of transactions for 2023 but prefer to find a solution for 2024 transactions as that was not an ideal way to get the transactions into QBO. I also find it odd that I have several other cards with Synchrony but this is the only one with this glitch. Any ideas on where to go to solve or how to solve would be greatly appreciated. I've chatted with QBO helpdesk as well as with Lowe's and so far nobody has a clue.

QuickBooks Online

S

SarahannC

Hi jforbisjshs,

QuickBooks relies on bank data shared with us from your financial institution. I understand that it would be convenient to receive all the transactions you need, not just the credit card payments. I recommend contacting Lowe's Commercial Support to confirm if they typically send those purchases to us.

Once they confirm that purchases should be included, I suggest contacting our Support Team to investigate this further. Here's how:

Go to the Help icon, then select the Search tab.
Choose Contact Us.
Enter a brief description of your situation in the What can we help you with? area.
Click Continue, then choose Chat or Callback.

In the meantime, you can manually upload your transactions using the CSV file. Here's how:

Additionally, I'm collecting these articles for guides about categorizing and keeping your accounts accurate:

Reply to this thread if you've got concerns about reviewing and organizing bank transactions. I'm ready to help you.

J

jforbisjshs-gmaiAuthor

Although it was several months ago, I did try contacting Lowe's Pro support and Synchrony Bank who issues the Pro accounts, and they were completely clueless and unable to help. I was hoping someone in the QB community had run into the same issue and possibly knew of an update from the Lowe's/Synchrony side of this before I spend my valuable time trying to communicate with these folks.

M

meckhardt

I have a Lowe's LAR business account. It's a mess, you really cannot reconcile it correctly in QBO. There seems to be no solution, so I do everything manually.

Part of the reason is when you use this account at the store, your invoice is not due for 90 days, with no interest of course. But it's due in full.

Also, if you special order something, an example being we purchased a large deck package for a customer and needed it delivered. The cost was aprox 17k. Until the product is released from the store, zero billing will show up on the Lowe's card. It's a great program with Lowe's I believe, but it isn't compatible at all with QBO, or at least not in anyway that I can figure out.

B

Bernard72

I have the Business Advantage Lowe's card and my QB is a complete mess. I am showing a negative liability of $21K which is nonsense. There are a bunch of missing transactions going back several years. I called the Synchrony support line and they just blame QB for the errors in the transaction feed. Now I am going to have to pay my accountant to go back through all my paper since April 2020 to fix all the mistakes. Will QB consider reimbursing me to this expense?

FishingForAnswers

@Bernard72 "Will QB consider reimbursing me to this expense?"

That's a good one.

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