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October 11, 2022
Question

Downloaded transactions no longer show account number in bank feeds since the latest Chase Bank Update- HELP!

  • October 11, 2022
  • 1 reply
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Since the forced update with Chase Bank and QB- I had to deactivate all my accounts in Bank feeds and reconnect them.  Since doing that- the last 4 digits of account numbers are no longer showing in QB downloaded transactions and are instead XXXXed out on every transaction. I called Chase and they said if the correct account numbers are showing when I log into their website then they are sending QB the same information and its must be a problem with QB importing the information since the update.  Not surprisingly- when I called QB - they said they are just the receiver of the information and it must be a problem with Chase.  I just need it fixed. It is tedious to have to cross reference every transaction with my bank site to make sure I am categorizing it correctly.!  Example attached! Any help is appreciated!

1 reply

October 11, 2022

Welcome to the Community, joeyful.

 

The information that shows for bank feed transactions is received by Intuit from your financial institution. Intuit doesn't alter this data in any way. This is why an ability is included to approve or match before entering a transaction into your books. Doing so confirms all the details are accurate prior to it being entered.

 

I've also included a couple detailed resources about working with bank feed transactions which may come in handy moving forward: 

 

If there's any additional questions, I'm just a post away. Have a lovely Tuesday!