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Powder Girl
February 10, 2022
Question

Duplicate invoice payments

  • February 10, 2022
  • 1 reply
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My company is using QuickBooks online. I have a couple of invoices that were paid and the checks were deposited in a lump sum. The lump deposit show in my register and on my bank statement. However some of the invoice payments are showing up separately in my register as well.  When I follow the steps to correct, the invoices are showing up as unpaid and overdue.  This is happening randomly and at least 10 times.  How do I clear these invoices off?

1 reply

L
LeizylM
February 10, 2022

Good day, Powder Girl. It's really nice to have you here.

 

I've got some insights about duplicate invoice payment and how we can take care of this in QuickBooks Online.

 

If the lumpsum bank deposit comes from the Banking page, you can undo the duplicate payment. Let me show you how:

 

  1. Go to Banking on the left panel.
  2. In the Categorized section, look at the duplicate payment.
  3. Then, select Undo under the Action column.

Then, upon receiving the payment of the invoice, make sure to deposit it to the Undeposited Funds. Please see the screenshot below for your reference: 

 

Afterward, create a bank deposit for the lump sum of the total payment. The steps below will guide you through the process:

 

  1. Go to the + New button.
  2. Select Bank Deposit.
  3. From the Account drop-down, choose the account you want to put the money into.
  4. Select the checkbox for each transaction you want to combine.
  5. Make sure the total of the selected transactions matches your deposit slip. 

Once done, match the transactions in the Banking page. This links them together so you don't get duplicates. For details about matching downloaded transactions, check out these guides:

 

 

Additionally, I've got a link here that provides you with articles about managing customer payments: Manage payments. 

 

Please know that I'm just a post away if you need a hand managing customer transactions in QuickBooks. Wishing you and your business continued success. 

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