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August 30, 2021
Question

duplicate items in register and reconciliation

  • August 30, 2021
  • 1 reply
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I am trying to do my first bank reconciliation for this specific account.  As I've been entering transactions (expenses, bill payments, credit card payments, etc.) I've been trying to match them to downloaded transactions (I say trying because often, there appear to be duplicated transactions.  I'll match to one of the two that appear, and usually the second will disappear after matching with the other but not always).

When I go to reconcile the account though, some of those transactions still appear twice. I'd love to link the transactions I know are duplicates, but there doesn't seem to be a way to do that, and I can't usually tell which of the two to delete or which to initially exclude from the banking screen. 

I determined that some of the problems were rules that automatically "added" items that were also being manually added as expenses and then couldn't be matched, but that doesn't explain the rest.  I'd almost guess that if I match to the wrong one of the two transactions, the duplication in the reconciliation screen occurs. Attached is a screen shot of the banking screen.  There are 3 items there duplicated (the amex payment, and two different payments to AIC Longwood).  I am also including a reconciliation screenshot that shows a duplication after matching on the banking screen.

1 reply

AlexV
August 30, 2021

Hello dLearned!

 

I know how important it is that the transactions on your books are accurate. Let me assist you with the duplicate ones.

 

The transactions on the Banking page are from the bank. QuickBooks Online is dependent on the financial institution to what transactions they provided upon downloading. If there are duplicates, it's best to exclude one of those before you categorize and match the other one.

 

For the automatically added transactions due to the bank rules, you can undo them. Go to the Categorized section of the Banking page and locate those transactions, then tap Undo. Then, go back to the For review section to match it to the ones you manually entered.

 

Please note that the transactions on the banking will not automatically disappear unless you exclude them. It could be that they were added, too, that's why you can see them when reconciling. You can review and Undo them by visiting the Categorized section. Then, go back to the For review section to exclude.

 

Also, make sure to have your bank statement with you every time you reconcile your accounts. You don't need to reconcile those that are not on the statement.

 

You'll want to check this article: Learn the reconcile workflow in QuickBooks. This will show you what are the things you need to do if you encounter other reconciliation issues.

 

Leave a comment below if you need further assistance. I'll help you!