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christian-tierel
Jun 19, 2023 6:10 AM UTC
Question

Eastern Bank Connection is not working

Can't connect now
Something kept us from getting any transactions here right now, and that's all we know. Try again in a few hours. (102)

    10 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Jun 19, 2023 6:17 AM UTC

    Try opening your QBO account on any private/incognito browser.

    MJoy_D
    MJoy_D
    Jun 19, 2023 6:42 AM UTC

    Let's resolve the error you're having connecting your Eastern Bank, Christian.

     

    The bank error 102 that you've encountered means that there can be a problem on your bank's end. They may be undergoing maintenance or have server issues.

     

    You can resolve this by manually updating the online bank connection or checking your bank or credit card's website. 

     

    Here's how to update your bank connection:

     

    1. Go to Bookkeeping and select Transactions.
    2. Select Bank transactions and click on Update.

     

    Take a look at this article for more information: Fix bank errors 102 and 105.

     

    Once your transactions are updated, here's how to categorize online bank transactions in QuickBooks Online. 

     

    Let me know if there's anything that I can assist with resolving your bank connection error, and or anything else. I'm always here to assist. Have a wonderful day!

    ajkingbakery
    Jun 19, 2023 3:28 PM UTC

    I am having the same issue.

     

    I have spent upwards of 3 hours with 4 separate QB reps over the phone last week and have gotten nowhere; so far I've been escalated to "Level 3" and have been issued an "escalation number."

     

    On Friday they told me to wait 24 hours and try again, and nothing has changed. 

     

    I still do not know if this is a QB or a bank issue. 

      KC-12
      Jun 20, 2023 12:42 PM UTC

      I have the same issue.  The connection stopped working for me on Wednesday June 14, 2023. 

       

      "Try again later

      The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)"
       
      I sent a message to Eastern Bank via feedback on their site in hopes to find a solution.
        eferrari
        Jun 20, 2023 1:06 PM UTC

        Same issue here. Started 6/14. 

         

        The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)
          GlinetteC
          Jun 20, 2023 2:07 PM UTC

          I understand the need to have the bank connectivity issue working, KC-12 & eferrari.

           

          Let me share details about the bank error 105 you're getting in QBO. 

           

          This banking connection error is an issue of a newly opened investigation. Currently, our product engineers are implementing a solution. Please contact our Customer Care Support team to add you to the list of affected users and receive updates once it's available.

           

          Here's how:

           

          1. Go to Help (?).
          2. Click Search and tap Contact Us.
          3. Enter ''Eastern Bank Connection is not working" in the field provided.
          4. Click Continue.
          5. Choose either Start a chat or Get a callback.

           

          In the meantime, you can manually import bank transactions into QuickBooks from your bank's website. Download a CSV file of your transactions. I've included the following articles below for more insights:

           

           

          Once everything is back in order, you can start categorizing and matching them to ensure they are posted to the correct accounts.

           

          We appreciate your patience as we're working on a fix.

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