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March 20, 2024
Question

Ebay connector is not working. payouts are missing. Disconnected and reconnected, now nothing is coming in at all.

  • March 20, 2024
  • 2 replies
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Original commenter did not share additional details

2 replies

March 20, 2024

Good day, ryan.

 

I appreciate all the troubleshooting steps you did to get the eBay connector working. Let me redirect you to our experts for further investigation.

 

Since you're still experiencing the same issue after disconnecting and reconnecting, I recommend contacting our support team. They can help examine the connection to provide accurate resolutions. I'll show you how.

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

Please note our operating hours so you can contact us at your convenience. For other ways to reach us, refer to this article: QuickBooks Online Support.

 

Moreover, you can also call us directly on the contact number from this page: eBay Connector by QuickBooks.

 

You can check out this reference for further details on importing your sales transactions and eBay expenses: Connect to eBay Managed Payments with QuickBooks Online.

 

Don't hesitate to get back to us if you have additional queries about the eBay connector or any other payment concerns. I'll be here for you. Stay safe.

March 21, 2024

@ryan-koskowskiau 

Try opening your QBO account on any private/incognito browser. If the same problem persists, use the trial version of 3rd party connectors to isolate the problem.