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S
sulu7
December 27, 2022
Question

ebay payouts no longer updating / importing

  • December 27, 2022
  • 1 reply
  • 0 views

Howdy Everyone!


Quickbooks online has been working great for the last few months, but since December 18th, QBO hasn't recorded any payouts from eBay. I usually go under the "commerce" section on the left, head over to payouts to make sure they came in, and then head over to review them and add them. I was being patient thinking it would just show up eventually, but now am getting concerned there may be another major issue, like back earlier this year when QBO wasn't working for eBay at all for months.


Another thing to note is, under "commerce" on the right where it is suppose to show your linked sales channel, instead of eBay it says Something went wrong. Refresh this page or try again later.


If I try and add a sales channel, it tells me my account only allows for one. I was going to try disconnecting and reconnecting my sales channel as that has worked in the past, but it appears I can't even do that 😞


Looking forward to any advice!

1 reply

S
sulu7Author
December 27, 2022

Update:

 

I recalled a previous service agent telling me when in doubt, go to chrome. So I went there, and was able to successfully disconnect the sales channel.

 

But now when I try to reconnect it, I go through all the steps, but right at the end where it tells you to hang tight as it sets everything up, this error now happens: 

We couldn’t map your accounts

Refresh the page, then select your accounts again.

 

I've selected the proper bank accounts, even tried different ones, but not combination helps. Hoping this helps!

JaeAnnC
JaeAnnC
December 27, 2022

Thanks for bringing this to our attention, @sulu7. 

 

I know how challenging it is when eBay transactions are no longer updating in QuickBooks Online (QBO). However, I've checked my resources and confirmed an ongoing investigation (INV-76452) regarding this issue. Rest assured that the team has begun the initial analysis of the case and is working hard to resolve your concern. 

 

For now, I recommend reaching out to our support team. This way, you'll be added to the list of affected users and receive status updates on the ongoing investigation through your email. To do that:

 

  1. Click the Help icon and go to the Search tab.
  2. Click Contact Us.
  3. Enter a brief description of your concern, and select Continue.
  4. You may choose between Chat with us and Have us call you.

 

If you have further clarifications regarding the said investigation, you're always welcome to leave a reply below. We're here to answer your questions. Stay safe, and have a great day.

S
sulu7Author
December 27, 2022

Thank you for the response. I have been on these forums before for help and recognize that is a usually go to response for many of the helpful team members on this board. But I have had horrid experiences with phone support (well documented in this forum in a previous thread). I very much want to keep the help and support to the thread, as to best document it and help others who may be having issues like me. 

 

Please don't push me towards a support medium I'm not 100% comfortable with and have had awful experiences with as far as Intuit is concerned. The forums have been 100% more helpful and gotten more answers than any of my phone calls ever have. 

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