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RachelTSites
July 7, 2023
Question

Ending balance in the check writing window doesn't match the check register or balance sheet

  • July 7, 2023
  • 1 reply
  • 0 views

The balance sheet and check register show the correct balance. In the check writing window (QuickBooks Desktop), the ending balance that appears to the right of the bank account selection is incorrect. All fixes I have seen would change the balance sheet / check register amount. Has anyone else run into this issue?

    1 reply

    FishingForAnswers
    FishingForAnswers
    July 7, 2023

    I hate to ask an obvious question, but the only explanation that comes to mind is that you have a different checking account selected on your Write Checks window. Do you have more than one checking account set up in QuickBooks?

     

    If that's not the issue, I'm sure one of the QuickBooks staff will be along shortly to have you try to rebuild your company file.

    R
    RachelTSitesAuthor
    July 7, 2023

    Not an obvious question considering the clients I work with! Yes - there are multiple checking accounts, but I triple checked I had the right account and also shared my screen with a couple coworkers to make sure I'm not missing something else. Nobody could figure it out.

      FishingForAnswers
      FishingForAnswers
      July 7, 2023

      @RachelTSites How far off are the balances, anyway? Is the Write Checks window balance higher, or is the check register balance higher?

       

      There are a few things that could be wrong, but I don't think any of them would actually resolve the problem, only satiate curiosity about what happened.

       

      The first and easiest is to see if there is an item in the register for an amount equal to the difference between the two balances. If there is, than for some reason, QuickBooks isn't using that particular item in its calculations for the Write Checks balance.

       

      The second doesn't have a way to verify; it could be that the Write Checks window has some errors in its internal math, since you already stated that the balance sheet had the correct balance.

       

      The third is that it's just a visual bug, and I wouldn't know how to check that out at all; too far up the code monkey ladder for my understanding.

       

      This is probably one of the few instances where rebuilding or otherwise repairing your QuickBooks file would actually help.

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