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P
PPMG
April 17, 2023
Question

Enter credit card refunds

  • April 17, 2023
  • 1 reply
  • 0 views

I have returns on my credit card statement that need to be entered but i cannot see where to enter them.  the "Enter Credit Card Charges" will not take a negative number.  Please help me as I cannot reconcile until I can account for these returns.

1 reply

M
Mark_R
April 17, 2023

Hi there, @PPMG.

 

I'm here to help enter credit card refunds in QuickBooks Desktop for Mac so you can proceed with reconciling your account.

 

You don't need to enter a negative amount when entering credit card charges. Instead, you can utilize the Credit option to record the refund. Here's how:

 

  1. Go to the Vendor menu, then select Bills.
  2. Toggle the Credit option at the top of the window,
  3. Enter the necessary information.
  4. Click OK to save.

 

Once done, you can now move on with reconciling your account. For more guidance, you can check out this user guide: QuickBooks Desktop Mac User's Guide.

 

Fill me in if you have other concerns or follow-up questions about entering credit card charges. I'm always here to help.

P
PPMGAuthor
April 17, 2023

Let me try to explain again.

 

i returned a few items for which I was given a credit on my VISA.  I need to enter these credits to my VISA along with the other charges.  All charges are entered but how do i enter the credits?

Adrian_A
Adrian_A
April 17, 2023

I appreciate you for getting back to us, PPMG.

 

We can record a deposit and bill credit for the returned items.

 

To start with, let's record a deposit:

 

  1. Go to the Banking menu, then select Make Deposits.
  2. If the Payments to Deposit window appears, select OK.
  3. In the Make Deposits window, select the Received from drop-down and choose the vendor who sent you the refund.
  4. In the From Account drop-down, select the appropriate Accounts Payable account.
  5. In the Amount column, enter the actual amount of the Vendor check.
  6. Enter the remaining information in the Deposit.
  7. Select Save & Close.

 

Then, create a bill credit:

 

  1. Go to the Vendors menu, then select Enter Bills.
  2. Select the Credit radio button to account for the return of goods.
  3. Enter the Vendor name.
  4. Select the Items Tab.
  5. Enter the returned items with the same amounts as the refund check.
  6. Select Save & Close.

 

From there, you're good to link the deposit and the bill credit:

 

  1. Go to the Vendors menu, then select Pay Bills.
  2. Check the Deposit that matches the Vendor check amount.
  3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
  4. Select Pay Selected Bills, then select Done.

 

Feel free to pin this article for your reference in managing your account: QuickBooks Desktop Mac User’s Guide.

 

You can always post in the forum whenever you have concerns.

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