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webidextrous
May 15, 2024
Question

Error 103 for bank connection

  • May 15, 2024
  • 1 reply
  • 0 views

Quickbooks is prompting me with a "103" "error for additional verification, probably via 2FA, to reconnect me to my bank account (Bluevine) but there is no way to provide 2FA codes and I can't proceed. What should I do?

1 reply

A
ArielI
May 15, 2024

Hello, @webidextrous.

 

I appreciate you for sharing a screenshot of the error you received upon reconnecting your bank account in QuickBooks Online (QBO). We acknowledge your concern and would like to assure you that we have taken note of it.   

 

Upon investigation, we have identified that the error message you are receiving is related to investigation number INV-104997. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.

 

 Here's how you can reach them:

 

  1. In your QuickBooks Online account, go to the Help menu.
  2. Hover to the Search tab, then click Contact Us.
  3. Type in a short description of your issue and concern in the box provided.
  4. Click Continue.
  5. Select the Chat or Callback option.

 

To determine their availability, check out their support hours. 

 

Meanwhile, we can upload your transactions via a CSV file . We can follow my colleague's instructions to accomplish this task. 

 

Furthermore, check out this article to know how to categorize transactions from your bank automatically: Set up bank rules to categorize online banking transactions in QuickBooks Online .  

 

I'm still all ears if you have further queries about bank connectivity issues. Take care! 

O
OrangeTreeP
May 15, 2024

Hello, I am having the exact same issue as described above with my connection to my Bluevine accounts. Please advise. 

M
MelroseV
May 15, 2024

Hello there, OrangeTreeP. I appreciate your effort in trying to fix this. 

 

Upon checking, we have an ongoing investigation about connecting the Bluevine Bank account to QuickBooks Online (QBO). In this case, I suggest contacting our customer support team. This way, they can add you to the list of affected users and provide you with an update via email about this one.

 

Here's how you can reach them:

 

  1. Select the Help icon and click the Search tab.
  2. Select Contact Us.
  3. Provide a brief description of the issue, then Continue.
  4. Choose between Chat with us and Have us call you.

 

In case you need them in the future, feel free to save or check out these articles for reference:

 

 

If you have further questions or concerns about connecting your bank to QuickBooks Online, please don't hesitate to let me know. We are available 24/7 to answer all of them. Have a good day ahead!

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