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L
LRotary
November 28, 2023
Question

Error 108 when connecting bank account

  • November 28, 2023
  • 2 replies
  • 0 views

I have been unable to connect my bank account to my Quickbooks since I started this company (January 2023). I repeatedly get the error "The bank needs you to do something at their site (108)". I talked to the bank and they said there is nothing they need me to do and they can't help. I talked to a QuickBooks agent and they ran through a bunch of troubleshooting items. It was unable to be fixed. They told me they opened a case and then I never heard from them again. I need to be able to automate my bank transactions. What can I try?

 

2 replies

C
CharleneMaeF
November 29, 2023

I completely understand how crucial it is to connect your bank, LRotary, especially in downloading bank transactions, reconciling accounts, and monitoring cash flow.

 

Not to worry, I'm here to ensure you can successfully connect your bank account.

 

Beforehand, may I know the name of the financial institution you'd like to link to QuickBooks Online? It will help us determine its cause and provide accurate steps to fix this.

 

When you encounter an error 108, it only means there's a notification from your bank on their website. Messages, especially ones about updates, can block the connection to QuickBooks.

 

To rectify this, I suggest reviewing the messages on their page. Here's how:

 

  1. Sign in to your bank's website. Use the same credentials you use to connect the account to QuickBooks.
  2.  Check for any updates, messages, or notifications.
  3. If you need to take any action, the message should give you specific steps.

 

If you don't see notifications when you sign in, you may need to turn off your web browser's pop-up blocker. After you review and address all the messages, let's start connecting your account. I'll show you how:

 

  1. Go to Transactions, then select Bank transactions.
  2. Select Link Account.
  3. Enter the URL or name of your bank in the Search field, then select the bank.
  4. Enter your Sign info in the Login and Password fields, then select Continue. 
  5. Select the account you want to connect and the date to pull transactions from the dropdown. Then, select Next.
  6. Note: Some banks let you download the last 90 days of transactions. Others can go back as far as 24 months.
  7. Select your account type on the Account type ▼ dropdown, then select Next.
  8. Choose the account type that matches your chart of accounts in QuickBooks. If you don’t see the correct account type, select +Add new.

 

 If you didn't see notifications on your bank's website and still see the error, reach out to your bank. You may not be able to see certain types of messages that can cause error 108.

 

In case none of these fixes the problem, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

Once signed in, connect your account. If you're able to do so, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

 

In the meantime, you can manually upload transactions. 

 

Please don't hesitate to add a reply below if any other concerns arise or if you have additional questions. I'm here to ensure that you receive the help you need and to be your advocate throughout this process. 

L
LRotaryAuthor
December 7, 2023

Huntington Bank. 

 

I have already check all messages and spoken to the bank. I also tried an incognito browser. I'm still getting the exact same error. I have another company that uses Huntington bank and have not had the same issue.

I
Irene R
December 7, 2023

Hi there, @LRotay.

 

Thank you for getting back to us and updating us on your issue in reconnecting your bank account with QuickBooks Online (QBO). Allow me to share and update you regarding this matter.

 

Huntington Bank has recently introduced a new security feature. To access their Huntington Bank account via Intuit products, users must follow the instructions below before attempting to add or update their account:

 

  1. Log in to your Huntington Bank account.
  2. Navigate to Customer Service.
  3. Select Service Center, then choose My Information.
  4. Then click Financial Management Tools Access.
  5. The setting needs to be set to ‘ON’.

 

If you have performed the steps above and your bank account still hasn’t been connected to QBO. If your issue persists, I suggest contacting our support team. Considering that the Community is a public forum, our support team has the right and specific tools to resolve this matter.

 

In addition, I will leave this article that provides complete guidance for manually importing a transaction in QBO: Manually upload transactions into QuickBooks Online.

 

Feel free to comment down below regarding your updates with your bank connection and for further inquiries regarding this issue. The Community will always be here to help. Have a good one!

4
4Gal
November 29, 2023

@LRotary 

Try opening your QBO account on any pricate/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

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