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QuickIsland
May 14, 2025
Question

Error 187 for FirstBank of Colorado Customers

  • May 14, 2025
  • 1 reply
  • 0 views

Recently, we have seen an uptick in FirstBank customers calling our Online Banking department to seek assitance with Error 187 in QBO. This error suggests they are entering their security questions incorrectly. However, once we (at the bank) troubleshoot with our customers and ensure they are, in fact, entering their information correctly. This does not resolve their problem. We have also followed the steps in the QBO article for how to resolve this error. Furthermore, we have also done basic web browser trobleshooting and this still does not correct the issue. What I have noticed for these customers that encounter this error is that they have recently set up their security questions through their online banking, and once they try to log into QBO and are prompted these questions is when they get the error. We have even tried resetting their security questions and this still does not resolve anything. I checked the outages feed to ensure our bank wasn't having issues with QB, but found nothing. Any insight into this error would help.

1 reply

R
RoseJillB
May 14, 2025

Hi, QuickIsland. I appreciate you bringing this to our attention and sharing the steps you took to resolve your customer's bank error 187 in QuickBooks Online (QBO).

 

Since you have already performed the suggested troubleshooting to rectify the error with your customer and have confirmed that everything is working well on the bank's end, I suggest contacting our Live Support Team.

 

Since the Community is a public forum, contacting them would be best to allow you to share confidential information that might be required to thoroughly check and determine the leading cause of the issue. Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
  4. Type in your reasons for contacting us under What can we help you with? box and click Continue.
  5. From there, choose a way to connect: You can Chat with us, get a Callback, or call our support line directly by getting our phone number.

 

Please note their support hours to ensure you can reach them at your convenience. For more details, please refer to this article on contacting our support: Get help with QuickBooks products and services.

 

Furthermore, you can check out these articles on categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:

 

 

Let me know if you have any further questions about banking concerns in QuickBooks. I'm just a post away to assist you. Take care!

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