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November 18, 2022
Question

Error 2106 Downloading Transactions with Bank of America - New

  • November 18, 2022
  • 3 replies
  • 0 views

I am using QuickBooks Desktop Pro 2020.

I have been using Bank Feeds for several years to link my bank account transactions (credit cards and checking account) with Bank of America.

Previously, I was using "Bank of America - All other states" but changed to "Bank of America - New" around the end of September 2022 because of messages stating that the old way would be retired in mid October 2022.

I have been linking my accounts successfully as recently as the day before yesterday. 

This morning, my credit cards download transactions as normal, but the checking account produces the following error message:

Looks like we didn't find the right type of account to link.

That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106)

I deactivated Bank Feeds for the account and then reconnected it.  During the setup process, it shows the checking account as expected, but still produces the same error message when I click "Download Transactions".

Notably, it looks like it did update the account balance shown on the Bank Feeds page for the account, but it isn't downloading the transactions.

3 replies

November 18, 2022

Welcome back to the QuickBooks Community, McLaneDental. Let me discuss details on why your Bank of America isn't downloading the transactions. Then, ensure you'll be routed to the right support team to assist you further on this matter in order to get the most up-to-date information.

 

The issue about being unable to download or missing transactions when trying to download from Bank of America is tagged as ongoing. Rest assured that our engineers are working to identify the cause of this issue and continue to partner with Bank of America to get this fully resolved.

 

For now, if your bank offers Web Connect, you can use it as a workaround. This way, you can download a file (.QBO) with your company's transactions from your bank or credit card. Then you import that file to QuickBooks to add those transactions to your accounts. You may open this article to see the steps on how to perform the process: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

 

Then, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue with a connecting bank account and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

Lastly, you may refer to this article to see steps on how you can review your downloaded entries so you can categorize them to avoid double transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Please know that you're always welcome to post if you have any other concerns about connecting your bank or transactions. I'm always here to help. Wishing you and your business continued success, McLaneDental.

November 18, 2022

Same issue with me.  2 hours into tech support with no progress.  Yesterday's R6 Update messed this up.  Cannot connect to BAnk of AMerica web connect or express connect.

November 18, 2022

I am facing the same exact issue. Its been working fine and since last couple of days QB stopped downloading transactions from Bank of America, but connects fine and no error (Bank of America - New  connection)

Many users complained that yesterday in the forum. But now this morning I tried again to see if the issue is fixed, but now I am getting this error when I tried to download from checking account

 

"Looks like we didn't find the right type of account to link.

That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106)"

I deactivated bank feed and re-activated it again and still the same issue

 

DrMcLaneAuthor
November 22, 2022

Update: I'm not sure what happened on the backend, but today it is working again as expected.

November 22, 2022

Same.  Started working fine yesterday.  There was no software update that I know of, which leads me to believe that it was on B of A's side.  I wish someone knew this from the start and would just tell us.  Ugh.