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nicalorber
March 5, 2023
Question

Error 353 unresolved for 3 months

  • March 5, 2023
  • 1 reply
  • 0 views

I've been receiving this error since mid-december. It's now the beginning of March. Every time I call quickbooks, I hear they're still working on it, w/no ETA in sight. 

Is anyone else suffering from this error? One of my accounts hasn't synced in 3 months. Is there a solve for this? 


1 reply

MariaSoledadG
MariaSoledadG
March 5, 2023

Let's make sure we'll be able to resolve your banking error, nicalorber.

 

May I know what's the name of your bank? You can sign in to your bank's website and check if there is possible maintenance. To do so, you can follow the steps below:

 

  1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there).
  2. Select Link account. Note: You won’t add an account, you just need the listed URL.
  3. Search for your bank and select it.
  4. Copy the URL listed for your bank.
  5. Sign in to your bank or credit card's website using the copied URL.

 

If you're able to sign in, it's a good thing that there isn't a major issue. Then check the following:

1. Check if there are messages, notifications, or alerts in your account.

2. Find out if there are display issues as you navigate the website. This prevents QuickBooks from syncing and downloading transactions.
3. Check if there are announcements about new security requirements on your bank's website.
4. If everything looks good, go back to Quickbooks. Then click Banking and select Update.

 

However, if you're still unable to connect with your bank. you can download bank transactions from your bank and upload them into QuickBooks. I've got this article for detailed steps: Manually Upload Transactions Into QuickBooks Online.

 

Feel free to let me know if you have any other concerns when connecting your account. We'll always be right here to help you anytime. 

C
crystalclear7
April 2, 2023

I have had this same issue since November 20, 2022 for my Chase credit card I was importing. In addition when I go to select my credit card for "credit card payment" it doesnt show up anymore even though it still shows up under banking accounts. I have completed all steps you mentioned above and come up empty handed. I have multiple businesses to manage and manually uploading transactions defeats the purpose of why I have chosen quickbooks. 

S
SirielJeaB
April 2, 2023

@crystalclear7, I appreciate you for dropping by the Community thread. We're glad to receive your first post regarding the connection of your bank account. I'll provide you with the necessary assistance to isolate this issue.

 

Thank you for your efforts in following the steps provided by my colleague. I hear your sentiments and understand how important it is to do banking activities in QuickBooks Online without experiencing errors. 

 

I advise getting in touch with our QuickBooks Online Live Support Team. They are equipped to initiate a screen-sharing session, investigate your account further, and may create a case for this issue if need be. To contact support:

 

  1. Sign in to your QuickBooks Online account, then click the Help (?) icon at the top right.
  2. Type in your concern. Click Let's talk.
  3. Choose Contact Us to connect with a live support agent.
  4. Select Start a chat with a support expert or Get a callback from the next available expert.

 

Please visit this article moving forward for your reference in managing your bank transactions in QuickBooks Online: Categorize and match online bank transactions in QuickBooks Online.

 

You're always welcome to visit us again if you have other QuickBooks-related concerns. We're always willing to assist you in the future. Keep safe!

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