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Cabbage1
December 10, 2022
Question

Error Connecting to Bank/Downloading Transactions

  • December 10, 2022
  • 1 reply
  • 0 views

Had no problem downloading bank transactions for years. Now suddenly I get this message:

Unable to get branding information.

The specified server ID does not exist or no longer exists.

We could not connect to Intuit to retreive information about your bank. Please try again later.

 

This happens with all accounts. I've tried answers in the forum to no avail, including https://quickbooks.intuit.com/learn-support/en-us/help-article/banking/fix-online-banking-issues-quickbooks-desktop-mac/L0PlPNleh_US_en_US?uid=lbhebduj

and

https://quickbooks.intuit.com/learn-support/en-us/banking/direct-connect-and-error-downloading-bank-transactions/00/793599

 

My bank is Bank of America. Need help...

1 reply

S
SarahannC
December 10, 2022

Hello there, Cabbage1.

Bringing your bank data seamlessly to QuickBooks is my priority. Also, I appreciate for letting me know that you've tried a few possible troubleshooting steps to resolve the error message. Those details help to fix the common issue in our program. 

The related post you've shared includes reviewing your bank website, and if you've found out that there's no ongoing maintenance from their side, we can report this behavior to our Support Team. We can contact our Support by following the steps below. Our Support Team will conduct an additional investigation by looking at your account in a secure environment. Here's how:
 

  1. Go to this link: Contact Support.
  2. Select QuickBooks for Mac.
  3. Enter a brief description of your concern.
  4. Hit the Continue button. Then, follow the on-screen instruction to complete the process. 

 

We can also visit this article to know what's new in QuickBooks Mac 2023: What's new in QuickBooks Mac Plus 2023.

 

Please go back to this thread if you have more concerns with your bank transactions or accounts. I'll help you in any way that I can. Take care and have a good one.

C
Cabbage1Author
November 10, 2023

After speaking with customer support, I disconnected my accounts from Direct Connect and changed to Web Connect, and then it worked to manually download the .qbo files from my bank and open them in Quickbooks Desktop Mac. But only worked for 2 months. After that, I can't open .qbo files for any of my accounts. I get this error:

 

QuickBooks was not able to complete your request.

Please contact your financial institution.

(OL-222)

 

I've done plenty of troubleshooting, including creating a new Test company account and editing the .qbo file to remove errant characters and such. Tried every remedy I could find on this forum. No luck. I even downloaded just one single transaction, and that .qbo file also got the same error. I spoke with my bank, and they said there shouldn't be a problem. Please help. I'm on Quickbooks 2020 Desktop for Mac. I'm really not interested in upgrading to a new version which requires annual subscription.

E
Erika_K
November 10, 2023

I cannot even imagine what you've been through, @Cabbage1. I genuinely understand how important it is to download our bank transactions accurately. 

 

Let me share some information as to why you're experiencing this difficulty. To explain why you were unable to download bank transactions or access the Bank feeds, you have an outdated QuickBooks Desktop (QBDT) version. Thus, activities are limited to recording purposes only. 

 

I know how hard it is to transition to what we're used to, @Cabbage1. However, you may want to consider purchasing the supported version. The latest version allows limitless activities to enable you to manage your business accurately. 

 

If you ever consider, you can visit this website: https://quickbooks.intuit.com/desktop/. 

 

Here's an article you can read to find out what your computer needs for the best experience in QuickBooks Desktop 2024: System requirements for QuickBooks Desktop 2024. 

 

If you have additional concerns, know that we're one post away. Keep safe!  

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