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EvergoldAccounting
December 20, 2023
Question

Error Message when adding PayPal deposits in Bank Feed - "Select and Account for this Transaction"

  • December 20, 2023
  • 1 reply
  • 0 views

Hello,

I have PayPal linked to QBO, and I often change the categorization method on PayPal deposits from the Sales Receipt option to the Deposit option, and then categorize as desired. Now when I choose the Deposit option, it gives me the following error message "Select and Account for this Transaction". An account is selected. This error popped up about a week ago, was crossing my fingers it would resolve but it didn't.

1 reply

S
SheandL
December 20, 2023

Thanks for bringing this matter to our attention, Evergold. Let me share some information regarding the error message when adding PayPal deposits to your Bank Feeds.

 

I acknowledge the need to address this issue you're having with PayPal. Currently, there's an open investigation that is linked to your concern. Rest assured that our product development team is actively working on resolving this matter. 

 

In the meantime, I recommend contacting our support team so they can add you to the list of affected users and update you via email once this issue is resolved. Here's how you can reach out to the team:

 

  1. Sign in with your QuickBooks Online company.
  2. In the upper right corner, click on the Help icon.
  3. Select Search, then click Contact Us.
  4. Write your issue or concern and Continue.
  5. Select what support you would like to contact.

 

If you need help reconciling your account, you can refer to this article for guidance: Reconcile an account in QuickBooks Online.

 

I appreciate your patience while our team is working on this matter. If you have other questions about PayPal deposit in your Bank Feeds, don't hesitate to hit the reply button. Our team is always glad to assist you.

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