Question

Error Message with importing transactions from PayPal: Your split amounts don’t add up to the total specified.

Forum|Forum|2 years ago
December 17, 2023
3 replies
0 views

I keep getting this error while trying to add / import transactions. These have to do with making Payments via PayPal.

It's pretty maddening. Sometimes I can sidestep this by adding in an artificial split, but sometimes it doesn't accept anything I do.

QuickBooks Online

C

CharleneMaeF

It can be challenging when you encounter an error message importing your PayPal transactions, kcroy. I'm here to share the cause of this.

Currently, we have an ongoing investigation about the error "Your split amounts don't add up to the total specified. Either change your split amounts, or change the total by clicking the recalculate button at the bottom." when adding the PayPal transactions. Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.

Go to the Help (?) icon at the top.
On the Assistant tab, click Talk to a human.
Enter INV-96772 in the Type something field, then click the Send icon.
Click on I still need a human.
Select Get help from a human.
You can either select Chat with us or Have us call you.

I appreciate your patience as we work through this. If you have any other concerns or questions about importing transactions, please don't hesitate to add a comment below. I'll be glad to help you out.

K

kcroyAuthor

So the answer is

"It is a known bug" with an unknown fix time. The solution is to exclude these transactions and recreate them manually"

H

Hull Girl

I came here with the same problem. Still no solution, and I have over 100 transactions that is doing this.

MJoy_D

This is not the kind of experience we want you to have, @Hull Girl.

The investigation about split amounts that don't add up to the total specified. Either change your split amounts when adding transactions from PayPal is still ongoing. Our Product Engineering team is already aware of this and is now working on a fix.

In the meantime, I'd recommend getting in touch with our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue.

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 96772.

Follow the steps below:

Go to the Help icon to connect to a live support agent.
Select the Search tab and click on the Contact Us button.
Select a topic for your concern in the What can we help you with? section. .
You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, you can add your transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.

Here's more information about adding your transactions manually in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

After adding your transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

Let me know if there’s anything else that I can assist with your bank transactions by leaving a comment below. I'm always willing to help. Have a great day!

D

dailey9800

I just added an expense into paypal account and it matched up for me and corrected the problem.

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