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correctcablecomp
November 3, 2024
Question

Experiencing a broken bank feed for all linked accounts? I have unlinked and re-added all, but still no transactions import - happening since 10/31/24.

  • November 3, 2024
  • 1 reply
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Sherrie_F
November 3, 2024
Thank you for informing us about the bank feed issue on your end, @correctcablecomp. Let’s work together on some troubleshooting steps to identify what might be going wrong and get your transactions importing again.
 
To start, you can open your QuickBooks Online (QBO) account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing these keyboard shortcut keys:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P 

 

If everything works smoothly and the linked accounts are visible again, return to your original browser and clear its cache so the system can start fresh. Also, using a different supported browser can help us dig deep into the root cause of this unexpected behavior.

 

Additionally, I'll provide you with this article in case you want to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online. 

 

I'm here to support and assist you every step of the way. Feel free to post any questions or concerns, as I'm always here to offer assistance. Knowing this process will help you keep your accounts accurate and healthy, setting you up for success and growth in the future.

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