Question

Fidelity Investments Linking Error 390

Forum|Forum|2 years ago
December 19, 2023
2 replies
0 views

I'm being told that this error is being worked on by QB but I have no timeframe for the fix. I need this resolved to stay current on our transactions. My Fidelity Investments link for our company's accounts went down about a week ago. On a joint session with a QB rep, I was instructed to delete the account and re-add it. Unfortunately this created a 2nd QB account, with all of my previous transactions showing up under the 1st account in chart of accounts. The QB rep said that it should have just re-established the link, and not created a new account. We also got an error message when trying to merge the 2 accounts into 1. I know for a fact that this isn't a Fidelity issue, because I can create a new QB account from the FID account with no issues. I can also link my personal Fidelity accounts with no issue. Someone please help! Thanks!

QuickBooks Online

C

CRANKIN8

The fact that QBO is not acknowledging and taking responsibility for all the issues we are all facing surrounding transactions being imported incorrectly (to other accounts, not memorizing, etc); mysterious email to clients customer for an invoice with incorrect dollar amount( still trying to figure this one out); Invoices being marked paid when Intuit hasn't paid those funds to Client; the list goes on. Yet according to QBO/Intuit, there isn't an issue reported based on their own Incident Reports Page QuickBooks Status - Incident History (intuit.com).

The fact that Intuit/QBO would initiate "Upgrades"/Changes during the 4th Quarter of the year and the 1st Quarter, which is the busiest time of year for Accountants/Pro Advisors, is beyond my understanding. As a Financial Software, you would think they would know not to do this. I already have over 22 hours of Clean-Up work, correcting the problem they created. I will be billing QBO/Intuit for all time involved for every client I have to go in and correct. I suggest all Pro Advisors/Accountants do the same. I will not present a Bill to my Client for my time to fix this mess QBO has caused.

C

cmargerpositionwealthAuthor

Your experience sounds painful! The other company i own uses Square for invoicing and so far it's been a good experience. Maybe you can shift to that and just use QB for accounting? Although I'm about ready to research other accounting software. We had a 3rd party firm do our books for years using QB desktop, but they went out of business. Transitioning from desktop to online was a nightmare in itself. It seems that a lot of tech companies don't care about the end user anymore. It's all about maximizing profits, cheapening their product, outsourcing the customer service to the lowest bidder, and not fixing problems in a timely manner. Your advice for fixing our links would be appreciated.

U

U2500

The QB Fidelity connection does not hold. I disconnect and reconnect everyday. Thanks QB, this is fun!

R

rvrfrf

Thanks for becoming part of the Community, cmargerpositionwealth.

I've reviewed our investigation about Fidelity Investments linking error 390 and can confirm it's currently being researched by Intuit's Product Investigations team.

When the agent you spoke with notified you of our investigation, they should've added your account to it as an affected user. This ensures you'll receive email notifications about any updates relating to it.

If you're unsure and would like to confirm your account has been added as an affected user, I'd recommend getting back in touch with our Customer Care team and referencing the investigation's case number (INV-96962). They'll be able to pull up your account in a secure environment and check if it's been added to the investigation.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.