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PKBNTS
October 31, 2023
Question

Fixing a sync error

  • October 31, 2023
  • 1 reply
  • 0 views

I am getting error 324 on several accounts. When I log into my bank (PNC) I see all my accounts.  When I follow the instructions to reconnect to my accounts/PNC the log in process goes smoothly but when it asks me which account I want to connect with the accounts where the link is not working do not show in my account list.  I used to be able to find a way to contact QBO customer support but I'm wondering if they've eliminated that feature and now I'm relegated to DIY solution with the communities help?  Anyone able to assist?

1 reply

JessT
JessT
October 31, 2023

Hi PKBNTS,

 

I see a recent investigation regarding customers with PNC accounts experiencing error 324. That said, I recommend reaching out to our QBO Support team. This way, they can  get your account details in a more secure environment and add it to the ticket for further investigation and your updates. The support team is available from 6 AM to 6 PM PT.

 

  1. Go to Help and select the Search bar.
  2. Click Contact Us at the bottom.
  3. Enter a summary of your concern: Getting error 324, PNC bank.
  4. Click Continue, and Select Chat or Callback.

 

For QuickBooks Desktop: Contact QuickBooks Desktop support.

 

In the meantime, you can upload your bank transactions so you can continue working on them, and then proceed to reconciliation.

 

Please let me know if you have other questions in mind. I'm just around to help.

P
PKBNTSAuthor
October 31, 2023

Thanks Jess but when I click help the only thing I get now is the auto bot which just keeps feeding me articles. I no longer have a contact us option.  I used to use that when I had an issue but for some reason all I get now is this useless autobot

 

DHeraV
DHeraV
October 31, 2023

Hello there, @PKBNTS. I appreciate you taking the time to perform the steps provided by my colleague above.

 

I recognize the urgency of having your issue resolved so you can get back to working order. Since the Contact Us option is not visible on your end, I recommend using a private window, which doesn't save temporary files. Sometimes, QuickBooks can have poor configuration, leading to browser-related issues. Browsers utilize cache and cookies to load web pages faster on subsequent visits, but this can occasionally result in unexpected behavior that affects the views and performance of QBO.

 

To open an incognito window, you can use the following keyboard shortcuts:

 

  • Mozilla Firefox & Microsoft Edge: Press Ctrl + Shift + P
  • Google Chrome: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If the Contact Us option finally shows when using a private window, I suggest clearing your browser cache to refresh the system. If the issue persists, I recommend utilizing other supported browsers. This will help us determine if the problem is specific to your current browser.

 

However, if it still generates the same result, I suggest reaching out to our support team using the contact details provided at the bottom part of this article's page: QuickBooks Online Support.
 

Additionally, you may want to explore this link which contains guide articles to help you manage your QBO account: QuickBooks Online Help Articles.

 

It would be greatly appreciated if you could share your progress by responding below. I'm fully prepared and at your disposal to provide any necessary information.

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