For several months QBO has put extra charges on my CC. I have called several times and can not get this fixed. How can I get them to fix this and get a refund?

I understand that extra charges from your account are a business expense, so I would also ask for a refund if I were in your situation. Let me help ensure that we address your concern appropriately, userjanetsullivanfl.

If we don't recognize an Intuit or QuickBooks charge on your credit card, we can look up a charge in your billing history. This helps us to check where it’s coming from and why. Let me show you how: 

1. Sign in to your account.
2. Go to the Gear icon on the top menu. 
3. Select Account and settings.
4. Go to the Billing & Subscription tab. You’ll see all your active subscriptions.

To learn more about how to get more details about Intuit charges to your credit card or bank account, check out this article: Understand Intuit charges on your credit card or bank statement. Also, if you are using QuickBooks Payments, they charge a fee each time you process a transaction. Then, the processing fee depends on the payment method that you'll use.

Charges concerns are best handled by our Customer Care Team. It would be best to reach out to our QuickBooks Payments support. They can take a closer look at your account and verify the fee. They have the tools that can check on your account and discuss why you're being charged. I know you already contacted us several times, however, this is the best option for them to trace the charges and process your refund request. You can check out this article for the steps and details: Contact Payments Support.

For more information about QuickBooks Payments fees as well as some details about instant deposits, check out these articles:

• Understand Intuit charges on your credit card or bank statement
• What are the fees for QuickBooks Payments?

Let me know if you have any additional questions about credit card or bank fees or anything else. Just leave a comment below and I'll get back to you. Take care always.