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brucesmith
August 30, 2021
Question

For weeks attachments won't upload to a transaction

  • August 30, 2021
  • 1 reply
  • 0 views
PDFs and .xlsx files won't attach to transactions. Primarily JEs. Just get an error that the attachment has not finished uploading. This a simple small files (docs) to support a JE. Using MS Edge for Quickbooks. Dosen't matter if I use Chrome.

1 reply

A
AileneA
August 30, 2021

I can help you add an attachment into QuickBooks Online, brucesmith. 

 

There is a possibility that the stored data in your browser caused this odd behavior. Let us try to check if this is a browser-related issue. I’d be glad to guide you through the steps. 

 

First, let them view their invoices using a private window. This a special mode where the browser doesn't record the browsing activity on the local device, so no trace will be left on the computer.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari). 

 

If you're able to upload transactions, then let them clear the cache in their web browser or try using a different supported browser. This might be a temporary issue with QuickBooks and the current browser that they're using.

 

Lastly, if you still found the same issue in other browsers, I suggest contacting our Customer Support Team. They can perform a screen sharing to see the exact prompt and investigate further. 

  

You may check this article for additional information about attachments in QuickBooks: Attachments in QuickBooks Online. And also check this article for additional reference: Upload the file to your QuickBooks Online.  

 

Please let me know if you have other concerns. I'm always around to help. Stay safe!

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