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thomasmoglia149
March 15, 2023
Question

Frequent account disconnects

  • March 15, 2023
  • 2 replies
  • 0 views

Security info needed

Mind if we verify that you're you? We do this from time to time to protect your info. (185)---Your bank or financial institution requires more information after you enter your credentials. I  bank with NF Credit Union and I've called QB to see if they can prevent my account from disconnecting every 15-20 mins or if I refresh the page. I've called QB and the bank and QB has an open investigation about the issue, but no estimate of when it will be resolved. Anyone else have the same problem? If so, what did you do? 
 

2 replies

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Kevin_C
March 15, 2023

I wish you didn't have to overcome all these hurdles when working with QuickBooks, Thomas. Let me share further details about this concern.

 

Upon checking our database, the investigation process is still ongoing. Rest assured that our Engineering Team is aware of this issue and is investigating to identify the cause to provide a solution to the bank issue you are experiencing.

 

While we're unable to provide exact dates for when this issue will be fixed, please know that you've already been added to the notification list by our support team. You'll receive an email notification once a resolution update is available.

 

Moreover, may I know what QuickBooks product are you using? If you're using the QuickBooks Online program, you can visit this article to learn more about fixing bank error 185: Fix bank error 185.

 

I appreciate your continued patience while we're working on a permanent solution. I'm only a post away if you have any other QuickBooks-related questions. Keep safe!

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    thomasmoglia149Author
    March 15, 2023

    Thanks Kevin, 

     

    I appreciate the sympathy and that you're working to investigate. 

     

    It would be helpful to manage expectations about the timeline for investigation. Otherwise I can expect anywhere between an instant and never.

     

    I looked at the link you provided. The information provided, while accurate, doesn't provide a "fix" to keep my account connected for more time than a two factor authentication takes to expire (typically 30-60 seconds). Please do keep me posted and I'll keep my eyes open for the email update. 

     

     

    H
    hollycarter99
    May 19, 2023

    My quickbooks is having the same issue. Having to reconnect my bank account daily. Not as bad as every 20 minutes but still incredibly frustrating. Any solution would be greatly appreciated.

    S
    SashaMC
    May 19, 2023

    Thank you for reaching out to the QuickBooks Community, hollycarter99. If you haven't called in, I encourage you to connect with us so that you can be added to the list of affected users. When you do, share this investigation number INV-69411 so the agent will add you to the correct one. Once added, you will be emailed with updates about the investigation. Here's how to connect with us:

     

    1. Go to Help (?) and select Contact Us.
    2. Enter "talk to a human," then select Continue.
    3. Select Have us call you to get a call from a support expert.

     

    Let me know how everything works out! I will be in the Community if you need further assistance. See you soon. 

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    burnsin88
    December 6, 2023

    Was there ever a fix for this? We have the same issue. Every time I log in, or refresh it has me verify with a code via text message.

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