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January 24, 2025
Question

Frequent bank disconnect issue in Quickbooks

  • January 24, 2025
  • 1 reply
  • 0 views

Our company's bank account has been successfully connect to Quickbooks. However, the connection keeps disconnecting automatically. Despite re-establishing the link multiple times, the problem persists. (Error message: Our connection to this account expired. (350) Please help. Thank you!

1 reply

January 24, 2025

We appreciate your patience, especially in linking your bank account to QuickBooks Online (QBO), Lynn. Refreshing the connection to your bank account helps overcome the error you received. Let's dive into this process together.

 

Error 350 happens when the connection to your bank account expires or gets updated by your bank. Hence, we'll need to ensure everything is up-to-date.

 

Here's how:
 

  1. Under Menu, click Transactions.
  2. Choose Bank transactions, and select the bank account you want to reconnect.
  3. Click the Pencil icon, then pick Edit sign in info.

  4. Verify the credentials you use to sign in to your bank's website. If necessary, update your bank info.

     

  5. Select Save and connect.

 

You’ll see a Connection Complete and transactions updated! prompt if you reconnect successfully.

 

If the issue persists, we can perform some troubleshooting steps to see if the problem is within your browser. You can check this material for guidance: Troubleshooting browser problems.

 

After successfully connecting your bank to QBO, categorize your transactions to post them to appropriate accounts for tracking. You can utilize the bank rules to speed up this process. You can also take advantage of our QuickBooks Live Assisted service, which offers guidance in managing your transactions to ensure the accuracy of your financial records

 

We're here to help you tackle any future queries about connecting bank accounts in QBO. Drop your questions in this thread, and I'll ensure you get all the answer you need.