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Leenah
January 26, 2024
Question

Got message "Another user has deleted this Bill Pmt-Check. Quickbooks will remove it", but has not been deleted ever

  • January 26, 2024
  • 1 reply
  • 0 views

We have a legacy version of Quickbooks (Desktop 2017) that is working alright and is good enough for us.

Back in September, we made an error paying a Vendor, we selected to delete the payment transaction and entered a new one, applying it to the pending invoices. The problem is that the original payment was not actually deleted. It is showing up as a payment without any invoices applied, therefore an over-payment on the vendor account. Every time we try to delete it, we got the following message: SORRY, ANOTHER USER HAS DELETED THIS BILL PMT-CHECK. QUICKBOOKS WILL REMOVE IT. Months later it is still showing up: an unreconciled overpayment. How can be correct this?

 

1 reply

MJoy_D
MJoy_D
January 26, 2024

I can guide you through some troubleshooting steps to help resolve the error you encountered while attempting to delete a payment transaction, @Leenah.

 

Let's run the verify and rebuild tool in your company file. The Verify tool will find the issue within your company file and the Rebuild tool will fix it. 

 

To verify your company data in QuickBooks Desktop, follow these steps:

 

  1. Close all windows by clicking on Window and then selecting Close All. 
  2. Click on File and select Utilities. 
  3. Select Verify Data. After doing so, you will see one of the following messages: 
  • QuickBooks detected no problems with your data - This means your data is clean and you don't need to do anything else. 
  • An error message - If you receive an error message, search for it on the QuickBooks Desktop support site to learn how to fix it. 
  • Your data has lost integrity - This message indicates that data damage was found in the file. To fix it, you'll need to rebuild your data. 

 

To rebuild your company file data, follow these steps:

 

  1. Click on File, then Utilities, and select Rebuild Data. 
  2. QuickBooks will ask you to make a backup before rebuilding your company file. Click on OK. 
  3. Select where you want to save your backup and click on OK. Make sure not to replace another backup file. Enter a new name in File name and Save. 
  4. Click on OK when you see the message Rebuild has completed. 
  5. Go back to the File menu, select Utilities then select Verify Data to check for additional damage. 
  • If the verify finds more damage, you'll need to fix it manually. Search for the error(s) in the qbwin.log on the QuickBooks Desktop support site for help. 
  • If you can't find a solution, you can restore a recent backup. Go to File, then select Open or Restore Company. 

 

Refer to this article for step-by-step instructions on verifying and rebuilding tools in QuickBooks Desktop to ensure the data in your company file is accurate and error-free. It also provides additional resources for fixing any errors that can be found: Verify and Rebuild Data in QuickBooks Desktop. 

 

If you're still having trouble deleting the transaction, refer to this article for detailed instructions on using Quick Fix my File and QuickBooks File Doctor from the QuickBooks Tool Hub. The article will guide you through the process of downloading and installing the tool hub: Fix company file and network issues with QuickBooks File Doctor. 

 

Here's more information about voiding or deleting a bill or bill payment check in QuickBooks Desktop. It provides step-by-step instructions for voiding or deleting a single bill/bill payment check and multiple bills/bill payment checks. 

 

Feel free to post a reply in this thread if you have any additional concerns about deleting this bill payment transaction. I'll be here to help. Have a good one!

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