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iibamadisonchapt
January 29, 2019
Question

Has anyone figured out how to connect to BMO Harris Bank with QBO after their migration to Digital Banking?

  • January 29, 2019
  • 4 replies
  • 0 views
Original commenter did not share additional details

4 replies

C
Catherine_B
January 29, 2019

Our online banking team is currently working on the bank connection between BMO Harris Bank and QBO, iibamadisonchapt. 

 

You can reach out to our phone support team to include your company to the notification list. That way, you can receive updates through email. 

 

If you have other concerns, just comment below or post again. 

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iibamadisonchaptAuthor
January 30, 2019

Keep me posted when this is resolved.  It's been a week now that I cannot process transactions through their new BMO Digital Banking.

A
AldrinS
January 30, 2019

You've got it, iibamadisonchapt.

 

Your time is valuable to me and I want to get you back to business. Rest assured, on behalf of my colleague @Catherine_B, I'll personally monitor our progress with this issue. Once it's resolved, I'll get back to you right away and deliver the good news.

 

Thank you for bearing with us while we work through this. Please reach out to me if there's anything else I can help you with in the meantime. Have a good one.

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iibamadisonchaptAuthor
February 1, 2019

I'm into week two without access.  Is there an ETA on this?  We're into week two without resolve.

Angelyn_T
Angelyn_T
February 1, 2019

Hi there, @iibamadisonchapt.

 

Allow me to join the thread and help share additional information about the connection between BMO Harris Bank and QuickBooks Online (QBO).

 

As of now, our online banking team is still currently working with your bank to fix the issue. As soon as we receive updates from them, I'll automatically update this thread.

 

If you've contacted our Support Team, you'll also receive an email notification for the latest updates. For the support's contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

Thank you for your patience. Keep posted if you have any other banking concerns, I'm always here to help!

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mikaelmir
August 19, 2019

It's still not working as of today. I have been unable to connect my account for almost 6 months.

AlcaeusF
AlcaeusF
August 19, 2019

Hello mikaelmir,

 

I appreciate you joining the thread about connecting the BMO Harries Bank with QuickBooks Online. Allow me to help provide information on this.

 

I've doubled-check the system, and we haven't received any reported issues from other users specific to connecting the bank. Can you share with me if you encounter any error message when attempting to download bank transactions?

 

I want to make sure you'll get the support you need to get back on track. Since you're unable to sync your BMO Harris bank for almost six months already, I recommend reaching out to our QuickBooks Support Specialists this time.

 

Please reach them by following these steps:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

If you want to upload bank transactions manually, you can use the Web Connect feature in the meantime. I'm attaching the support articles I found helpful for you:

 

As always, get back to me if you need additional help or if you have further questions with connecting the bank. The Community has your back.

M
mikaelmir
August 19, 2019

I'm getting error code 102. I have already reached out to the QB support system and they said the error was on the BMO Harris Bank side. I called BMO Harris Bank and they said they are "working on it".

K
kristinatw
September 18, 2020

Hello, Could I ask if you have run into an error processing a customer's from BMO Bank Harris payment via cards?
We're not sure how to receive payment from them. 

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MadelynC
September 18, 2020

There’s no specific error they’ve mentioned in this thread, @kristinatw.

 

Allow me to provide some information that can help you figure out what ways to receive their payment.

 

In QuickBooks Online, there are few alternatives to get paid. Aside from credit cards, you can select other payment methods available such as cash, check, and even PayPal. If you’ve processed the transaction online, you can choose which method is more convenient for you as a workaround. But be sure to record the payment in the system so the invoice will tag as paid.

 

Here’s how:

 

  1. Select the + New button.
  2. Choose Receive Payment.
  3. Select the name of the customer from the drop-down menu.
  4. From the Outstanding Transactions section, select the transaction.
  5. Select the payment method.
  6. Enter other necessary information such as Reference no. and memo if applicable.
  7. You also have the option to directly deposit the amount to your account or to Undeposited funds account, then click Save and close.

Receiving payments in QuickBooks Online helps maintain an accurate accounts receivable balance. Check out these articles on how to accept fees in QBO:

 

 

You can also let your customer try once more to pay you online using the BMO Bank Harris card. This way, we can determine the exact issue that occurs if they’re unable to process the payment online. Otherwise, you may consider the options I’ve provided to get this settled.

 

Don’t hesitate to reach out again if you have other concerns. I’m determined to help and take care of them for you.

K
kristinatw
September 21, 2020

@MadelynC 

Thank you! I'm sorry for not specifying!
We set up and enabled all payment options offered in QB. We have a customer who wants to pay by using his BMH Harris Bank credit card. His error message: "sorry, we can't accept this payment." 

Does Quickbooks accept payments from BMO Harris Bank? 

Please accept how we could receive this customer's money. 

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