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charismarealtor
February 17, 2022
Question

Has the issue been fixed with Capital One Business Credit Card not linking to QB. It's been almost 2 years and still no fix!

  • February 17, 2022
  • 1 reply
  • 0 views
On going issue (INV-34512)

1 reply

DivinaMercy_N
DivinaMercy_N
February 17, 2022

Hi there, @charismarealtor. I'm here to provide information about your banking concern.

 

The investigation for Capital One Business Credit Card bank is already tagged as closed and resolved. Since you're still encountering the same issue I highly suggest reaching out to our Customer Care team to further check what's preventing you to link your bank to QuickBooks Online (QBO). 

 

Also, you may want to go to your bank's website to confirm any maintenance update or request to establish a connection with QBO. 

 

However, if confirmed that everything is fine on your bank's end, you'll want to perform basic browser troubleshooting steps to determine if it is a browser-related issue. Let's start with accessing your QBO account on an incognito mode to have a clean slate. Private browsers do not store cache and data files that might cause issues when running websites. Below are the shortcut keys you can use:

 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once signed in, link your bank again. If this works, clear the cache of your regular browser. This will remove old files to refresh the background processes of your browser. If the same thing happens, you can use another supported browser. To optimize your QBO experience, we always have to ensure that your system meets the required requirements to run the program.

 

On the other hand, you can manually upload your bank transactions to QBO. This is easy if the file is in CSV format.

 

It's also recommended to regularly review your accounts in QBO to make sure the amounts match your real-life bank and credit card statements. 

 

Drop a reply below if you have additional questions about linking your bank to QBO. I'll be always around to assist you further. Have a great day ahead. 

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charismarealtorAuthor
February 17, 2022

I already chatted with Customer Service and spent over 2 hrs doing what you suggested while the rep watched me via share screen. Unfortunately, the problem has not been resolved. Can you tell me how it was resolved before? Was it a problem on QB's end or Capital One's? 

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charismarealtorAuthor
February 17, 2022

After searching online for several hours, I finally found the problem. Apparently, Capital One Spark Business Card does not allow QBO file. The work around is when you're linking your account, do not click on the Capital One option. Instead, click on the GM Capital One or a different Capital One option and then login as usual. So odd you would click on a non-related type of bank account but it worked. My account finally linked. Hope no changes are made on your end and undo what I just did :/ By the way, the resolution post that I found was from over a year ago. You would think Quickbooks Customer Service would have known about this solution. Glad we all know now :)

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