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User 85848709
January 26, 2024
Question

Have some of your Chase accounts *and* Transactions suddenly disappeared from QuickBooks Online in 2024? (Support says 30% of all global customers affected w/o notice!)

  • January 26, 2024
  • 1 reply
  • 0 views
Did you also see a bunch of Chase accounts (at least credit card accounts) and their Transactions suddenly disappear from your QuickBooks Online (QBO) accounts without notice? Despite having those accounts connected for years?

QuickBooks Premium Support advised the following when I called in multiple times:
- The incident affects 30% of all QBO customers, GLOBALLY
- The incident started 01/08/2024
- There are multiple Internal QuickBooks Online Investigations:
     • 1st = INV-97884
     • 2nd = INV-97671
- Program and Product Engineers advised QBO Support that they hope to have resolutions within 3-5 business days of Jan 24, 2024; however, I was also told the issue would be fixed by last week.
- QBO Support says they strongly advise against trying to reconnect your accounts (if it's even possible), as very adverse consequences could result and negatively affect the data integrity of your books.

Are you also affected? I see nothing on Twitter/X since Jan 8, 2024 so can't tell if Support is providing incorrect information to me or what.

Please let me know, and thank you. 🙏

1 reply

S
SarahannC
January 26, 2024

I appreciate you for considering QuickBooks Community to post your concern and get information about the missing account and transactions in QuickBooks, nik.

 

I'm here to provide accurate information about the INVs you mentioned. Both of them are still active, and our engineers are actively addressing the issue. Rest assured we're giving a high priority to resolving the connection with Chase account in our system.

 

To ensure you receive updates regarding the missing account and transactions in QuickBooks, we need to include you to the list of affected users. To do this, please contact us in QuickBooks in-product. 

 

  1. In your QBO account, click on the Help icon.
  2. Choose Contact us.
  3. Provide a brief description of your issue and follow the on-screen instructions.

 

Here are some articles that guide you through handling bank data:

 

 

If you're already added to the lists, you'll receive information once available. Be sure to post if you have concerns connecting accounts and handling transactions.

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