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August 25, 2023
Question

Hello I want to know where's my funds is they have been cleared from the sender account? After my account was closed when the hold being released?

  • August 25, 2023
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1 reply

August 25, 2023

Welcome to the Community. I'd be glad to give insights into your delayed deposit question.

 

I can see how difficult this has been for you about holding a deposit in QuickBooks. I'll be sharing details with the possible cause of why the funds might be holding. Then, to ensure you'll be routed to the right support team assist you further on the payment and refund process if needed.

 

Additionally, the customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions and the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

 

When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

 

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

 

You can also contact our Merchant Services Support team to help look further into the system to see why your deposit is delayed.

 

Let me know if you have more questions about QuickBooks deposits. I'll be here to help you in any way I can.