Hello, there is no longer a ‘Transactions’ shortcut showing on my app and I have new transactions to input. How do I go through transactions?

Welcome, and thanks for posting your concern about the shortcuts menu button, @info-thejewelrys.

I can help you fix this. Naturally, the Transactions shortcut from the Shortcuts tab would appear when tapping the Hamburger/Menu ☰ icon from the right bottom of your mobile screen. If this isn't loading while running the QuickBooks Online (QBO) application, it may be due to a stacked cache on the app's memory.

In this case, I recommend refreshing your data to see if the QBO mobile app can fix the issue.

Here's how for Android:

1. On the Dashboard, select the Hamburger/Menu ☰ icon.
   
2. Tap the Settings icon on the upper left corner of the screen.
   
3. Under the Account section, choose Refresh Data.
   

You can follow these steps for iOS:

1. Select the menu at the top right and then choose Help & Feedback.
2. Then select Refresh Data and Refresh.

If the issue persists, I suggest updating or uninstalling and reinstalling the QBO mobile app. By this means, you won't lose any data since it's stored on a secure server. Also, you can ensure that the data your mobile get from the App/Play Store is fresh/new.

Furthermore, I've added an article that contains steps resolving mobile app issues on Android devices: Fix common errors in the QuickBooks Online mobile app for Android.

Feel free to come by and share updates if you need additional assistance. I'm always here to help. Take care and have a nice day ahead!