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February 19, 2021
Question

Help... Im new to this and keep running into the same mistake. Everytime I upload my bank info, it keeps having a way out of line deposits (19 billon ) each tranaction.

  • February 19, 2021
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1 reply

February 19, 2021

Hello there, TK656.

 

It's possible that there are numerous items in your spreadsheet or you uploaded transactions multiple times. We can start troubleshooting by logging in to QuickBooks using a private browser to verify if the duplicates can be caused by browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, you can exclude the duplicates at once. Here's how: 

  1. Go to the Banking or Transactions menu and select Banking.
  2. Select the bank and from the For Review tab, select all the duplicates. 
  3. Click Exclude

If everything looks okay and there are no duplicates, you can switch back to the main browser and clear the cache. You can also use other supported browsers in importing your bank transactions to avoid these kinds of issues.

 

The next time you upload transactions, just ensure the date range is correct to avoid duplicates. To help you manage your bank transactions, you can use these links: 

 

Keep me posted if there's anything else that you need help with.