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April 8, 2022
Question

Hi, I am missing Jan-May of 2021.

  • April 8, 2022
  • 1 reply
  • 0 views
When I log in all of the information I have is from June 2021 on.

1 reply

April 8, 2022

I'd like to help you with that, rcalderon5.

 

Can you share what specific information is missing? Is this information about your bank transactions or something else? Please let me know so I can check more resources and provide you with accurate details to resolve your concern.
 

We can start performing some troubleshooting steps to check if this is caused by a corrupted file cache. This could be the reason why you have missing information from January to May of the year 2021.
 

Let's access your QuickBooks Self-Employed (QBSE) account in a private browser. This helps identify any browser-related problems. Feel free to follow the shortcut keys below:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If it works, go back to your regular browser and clear the cache. Alternatively, you can use other supported browsers.

 

You'll want to check about handling bank transactions, reports, and taxes: QuickBooks Self-Employed Help Articles.

 

I'm here anytime if you need additional assistance, rcalderon5. Take care and stay safe always.