Hi, I had a client post an ACH Payment on 3/11. I called my bank and they don't even see the transaction sent over.

Hello @Marg121101.

I'll help you check the payment status of your invoices by logging in to your Merchant Account to review it from there. For the instructions, you can open this link as your reference to search for deposits.

I'd also encourage contacting our Payments Support team so that they can pull up your payments account and review the payments from there.

To get more details and answers to payment questions like funding status and payment processing, you can check our commonly asked Payments questions.

If there's anything else you need help with getting customer payments, please tag me in your comment. I'm always here to help. Stay safe!