Hi. I recently broke my phone. I got a new one and downloaded my QuickBooks. When I signed in, everything was deleted for the year. Help!

Thanks for joining the Community, jessicaquinones0.

Since this has all occurred recently, I'd initially recommend making sure you're signing in with the correct credentials for the account you want to access.

If you've forgot your user ID or password, but still have access to the phone number or email address on file, you can access your account.

Here's how:
 

1. Go to our sign-in help page.
2. Enter your phone number, email address, or user ID for the account.
3. If you entered a phone or email, Intuit will send a text or email with a verification code. In the event you entered a user ID, choose which method you'd prefer.
4. Enter your verification code, or follow the instructions in your message. Intuit may ask you for more information to confirm you're the owner of the account.
5. When prompted, reset your password, or select Skip.

Once you're back in the account, you can change your email, phone number, and/or password. If you haven't already, Intuit recommends adding a phone number to the account so you can receive verification codes for future sign in attempts.

In the event you've confirmed you're signed in to your correct account, you can check the audit log for records of which user made the changes you're seeing:
 

1. Sign in as an admin.
2. Click your Gear (⚙) icon, then go to Audit Log.
3. Use the Filter option to narrow your search results.
4. Select Apply.

I've also included a couple detailed resources about recovering Intuit Accounts and using the audit log which may come in handy moving forward:

• Recover your Intuit Account
• Use the audit log

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Friday!