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August 1, 2022
Question

HI. We had a new hire enter his bank account information wrong so the deposit was returned. How have you reissued a paycheck and accounted for it in record keeping?

  • August 1, 2022
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1 reply

August 1, 2022

Hello there, @mollyhxyzproperties.  I'll ensure you can get through this and proceed to reissue a paycheck while keeping your records accurate in your QuickBooks Online (QBO) account.

 

You can consider voiding that paycheck and then process it again for direct deposit. If you wish to continue, here's how you can void a paycheck in QBO:

 

  1. Go to Payroll, then Employees.
  2. Select Paycheck list.
  3. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.
  4. Select Yes.

 

Once done, proceed to process it again for direct deposit. You can refer to this article for further guidelines: Set up direct deposit for employees.

 

If you're unable to delete or void the paycheck, you'll see a message explaining why. You can reach out to our customer care team to connect you to a payroll expert to cancel the employee paycheck. Refer to this article to contact our QuickBooks Online support team: Contact QuickBooks products and services Support.

 

Another option available is to use paper check instead of processing it via direct deposit. Feel free to visit this page to learn more about the process: Enter a check issued manually or from a prior date.

 

In addition, I've got you this article in case you'd like to run payroll reports to make sure your data is accurate: Run payroll reports in QuickBooks Online Payroll.

 

You can also visit this page to see the checklist for QBO Payroll: Year-end checklist for QuickBooks Online Payroll

Our door is open 24/7, @mollyhxyzproperties. Don't hesitate to post here again if you need assistance performing specific tasks in QuickBooks. I'll be more than happy to help you out again. Take care, and have a nice day!