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goldengateelectr
July 23, 2024
Question

Home Depot Card Not Linking

  • July 23, 2024
  • 2 replies
  • 0 views

As of 7.19 my Home Depot is no longer updating and now completely disconnected.

I am unable to reconnect. It doesn't give an error code.....

2 replies

K
KimberlyS
July 23, 2024

Troubleshooting your browser can help us fix issues that prevent you from reconnecting your bank, goldengateelectr. Allow me to include the detailed process so you can download your transactions seamlessly.

 

Beforehand, I recommend checking if there's a scheduled maintenance on your bank's end. This can be why you're unable to connect your card.

 

Otherwise, let's verify if the issue is related to your browser. Corrupted cache files can cause unusual behaviors, including when connecting to bank feeds or performing other tasks in QuickBooks Online.

 

To begin with, proceed to these keyboard shortcuts to utilize a private window and avoid the use of outdated data:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

After that, please refer to this article to reconnect your bank account: Connect bank and credit card accounts to QuickBooks Online.

 

Moreover, you may scan this material for guidance if you encounter errors when navigating your bank feeds: Bank errors and missing transactions in QuickBooks Online.

 

Alternatively, you can manually get a copy of your transactions from your bank and import them into the software. With this, ensure to format your CSV file based on what QuickBooks recommends.

 

On the other hand, consider browsing these resources to organize your downloaded entries depending on how you track them:

 

 

You can always return to us in this thread if you have additional questions about setting up bank connections in QuickBooks Online. I'll be around to provide any relevant information that can meet your business needs.

G
goldengateelectrAuthor
July 25, 2024

Hello

 

Your suggestions are not working.

 

1. cleared cache twice

2. followed the reconnect instructions - doesnt work

3. called the card provider - no issues on their end

4. logged into the card with the same log in information as I am trying with QB. Card worked fine and QB does not.

5. Still not receiving an error msg. Just unable to proceed with the login

 

I do not wish to import the data. Too many errors to correct. It is easier to manually enter the transactions but I should have to since automatic uploads are one of the features that QB offers and I am paying for that service!

 

This is not the first time that this issues as come up. Something needs to be done.

 

GGE

JoesemM
JoesemM
July 25, 2024

I appreciate the troubleshooting steps you took to fix the bank connection with Home Depot, goldengateelectr. I'll route you to the best support available that can further investigate this matter.

 

Since the issue persists after trying the recommended steps, I recommend contacting our QuickBooks Support Team. This will allow them to provide detailed troubleshooting steps to resolve this issue. They can also open an investigation ticket if other users are experiencing the same.

 

Here's how:

 

  1. Click the Help icon.
  2. Select the Search tab. Then, Contact Us.
  3. Choose a general topic where your concern falls. Or, click Ask about something else.
  4. Explain your issue. Once done, tap Continue.
  5. Pick how you want to connect with us: Chat or Callback.

 

The following article contains instructions on how to manually download entries and solutions to online banking errors: What to do if bank transactions won’t download or there's a bank error.

 

Once connected, feel free to browse these references in managing your downloaded bank transactions:

 

 

Let me know how things go in the comment section, as I want to make sure this is resolved. Post again if you have any other questions about bank connection or any QuickBooks-related. I'm always here to help. 

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