How can get my bank account to connect?

Hello there, katie66.

Thanks for reaching out to the Community about your banking concern. Let’s perform some basic troubleshooting steps to establish the connection of your bank.

First, open QBO via private browsing or incognito mode. These types of sessions block websites from storing data. Also, it’s a good place to start to see if the connection is caused by the cache.

Here are the shortcut keys for each browser:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If you’re able to connect the account, clear the cache of your regular browser. Doing so will enhance the overall browsing performance. Otherwise, use a different browser to link the bank.

If none of these suggestions works, perform the recommended steps in this article: Find your bank or credit card account when you connect to online banking.

Additionally, here’s a great resource to help you in the future. It provides contains solutions on how to fix online banking errors or other bank feeds issues.

• What to do if you get a bank error or can't download transactions in QuickBooks Online.

Reach out to me if you have additional questions. Please know I’m just a comment away for help. Have a good one.