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romachc
March 24, 2020
Question

How can I import the accountant's changes if the option is grayed out?

  • March 24, 2020
  • 2 replies
  • 0 views
I removed the memory stick with the accountant's changes to replace it with my backups stick and guess thats's when this problem originated.

2 replies

BigRedConsulting
BigRedConsulting
March 24, 2020

If you restored the file from a backup made before you create the accountant's copy, then you can't merge the accountant's changes.

Anna S
Anna S
March 24, 2020

Hello, @romachc.

 

Allow me to provide some more information about why the import option is grayed out.

 

The option can be grayed out when you're importing the changes to the wrong company file, the restriction to the Accountant's copy was removed, or the file with the changes was upgraded to a new version or edition of QuickBooks Desktop. If one of these things seems to be the issue, you can save the changes locally to your computer and then import them. I also suggest running the verify and rebuild tool to fix any data damage that may have occurred. The steps below will show you how:

 

  1. Navigate to the File menu, hover over Utilities, and click Rebuild Data.
  2. Save a backup copy of your company file and allow the tool to run.
  3. After the tool is finished, press OK.
  4. Go to the File tab, hover over Utilities, and choose Verify Data.
  5. The tool will check your file for data issues. If there are no issues found, hit OK. If QuickBooks finds a problem, push Rebuild Now to rebuild the file's data.

 

Now you'll be able to import your Accountant's copy without any issues. You may find this article helpful: Resolve errors and unexpected results when importing the Accountant's changes.

 

I'm only a comment away if you have any other questions. Take care!

B
bman1625
October 11, 2022

I have 3 user with version 2022 pro plus.  my problem started with not being able to create an accountant copy.  I called support and we figured out that it was an issue with it being on a network drive, so they had me copy the database to my local pc which I did.  then we were able to create the account copy.   My account did his work and sent back the changes but now my menu is greyed out.  After we were able to get the account copy exported we moved the database back to the server so others could continue to work.  the intuit support person said we would be able to do that and would have to move it back to my pc again and import the changes then move it back.  file size is 124MB just so you know

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